FAQ

Frequently asked questions

What is the return policy?

You may return eligible items within 7 days of receiving your order, as long as the following conditions are met:

  • Items must be unused and in original packaging
  • All accessories must be included
  • You must provide proof of purchase (such as your order number or receipt)
  • Customers are responsible for the return shipping costs on all returns or exchanges. 
Where is aliqui & co. based?

We're a small, family-run business based in North Carolina U.S.A, crafting and packing everything by hand.
Are all your items handmade?

Absolutely. Each piece is crafted with love and care by us.
Are your earrings hypoallergenic?

Yes, we craft our earrings using hypoallergenic poly-fill, stainless steel, gold-plated hooks. For all findings and additional components, we also use materials that are both hypoallergenic and nickel-free. However, sensitivities can vary from person to person, so we recommend reviewing the materials listed in each product description before making a purchase.
How long are the shipping times?
Processing & Shipping Time
  • Orders are processed within 1-2 business days after payment is received.
  • Standard shipping typically takes 5-7 business days, depending on your location.
How much does shipping cost?

We offer free standard shipping on all orders around the USA.
Do you offer local pick-up?

We don't offer local pickup at this time, but we are looking forward to it. Maybe soon.
Can I change my delivery address after I place the order?

Please ensure that your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you need to correct your address after placing the order, contact us immediately.
How do I track my order?

Once your order is fulfilled, you will receive a confirmation email with a tracking number.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.